Refund Policy

This Refund Policy applies to all services purchased through serasaudi.com. 1. General principle Because our services involve custom professional work (CV writing, LinkedIn optimisation, outreach), refunds are generally not available once work has begun on your order. 2. Before work begins If you contact us before our team has started your order, we will consider a full or partial refund at our discretion. Contact info@serasaudi.com as soon as possible with your order number. 3. After work begins Once your intake form has been submitted and work has started, refunds are not available. You may request revisions within the scope of your package. 4. Exceptional circumstances We will consider refund requests in exceptional circumstances on a case-by-case basis. Contact us with full details. 5. How to request a refund Email info@serasaudi.com with your order number and the reason for your request. We aim to respond within 3 business days. 6. Chargebacks If you initiate a chargeback without first contacting us, we reserve the right to contest the chargeback and take further action. 7. Changes to this policy We may update this policy. The most recent version is always available at serasaudi.com/refund.